Customer service is the buzzword for many businesses. But to keep your customers coming back, you have to do more than just good customer service. You have to, as Ken Blanchard says, turn your customers into raving fans. In this three-hour workshop, you will learn the importance of understanding your customers’ needs and how to go one step beyond what the customer expects from telephone skills to product or service knowledge. You’ll also learn how to handle all types of customers from the passive customer who is usually very low key and will not tell you when they are unhappy (they’ll just quit doing business with you) to the really difficult, aggressive customer (who will tell the world they are unhappy).
- Johnston Community College – Workforce Development Center
135 Bestwood Drive
Clayton, NC 27520 United States + Google Map